FAQ

1. Order & Shipping

When will I receive my order?

We ship within 1-2 business days. Delivery time is typically 5-7 days (depending on the country and shipping service).

Do you also ship internationally?

Yes, we ship throughout Europe. Shipping costs are displayed during checkout.

Can I change or cancel my order?

Please contact us as soon as possible at limathelabel.de@gmail.com. If your order hasn't been shipped yet, we can adjust it.

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2. Return & Exchange

How does the return work?

You have 30 days to return unworn items in their original condition. Contact limathelabel.de@gmail.com for a return label.

Will I get my money back?

Yes, after receipt and inspection, we will refund the purchase amount to your original payment method.

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3. Products & Sizes

How do I find the right size?

Check out our size chart on the product page or send us your measurements, we'll be happy to help.

Are your products sustainable?

Yes, most of our products are made from 100% organic cotton (organic ring-spun combed).

How do I care for my clothes?

We recommend following the care instructions on the label – usually gentle washing at 30°C.

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4. Payment

What payment methods do you offer?

Credit card, PayPal, Klarna, Apple Pay

Is the payment secure?

Yes, our shop uses encrypted payment processing and meets all common security standards.

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5. Miscellaneous

Do you offer gift vouchers?

Yes – you can find digital vouchers here:

Can I collaborate with you (influencer/collab)?

With pleasure! Send us a short email to limathelabel.de@gmail.com.

How do I become a model with you?

Post videos/photos of yourself on all social media sites and tag us underneath.

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